FAQ'S

Looking for answers? Here’s your local guru. Start with the frequently asked questions or contact us, we’ll be glad to help you.

  • How is my excursion departure time programmed?
  • How much does a taxi cost in Cozumel?
  • How much time do I got to go back to my cruise after the excursion is over?
  • Can I cancel my excursion on the very same day of my arrival if I don´t like the weather conditions?

All of our excursions departure times are in LOCAL TIME, you can make sure about Cozumel´s time in the following link:   www.worldtimesserver.com

Please consider that Cozumel does not participate at the Daylight Saving program, so it never changes its time.

For cruise ship passengers, please double check the time your ship will be in port and the difference between your ship´s and local time if any.

The following are approximated taxi rates, please double check with the taxi driver before going on board in order to avoid any inconvenience.

From Puerta Maya Pier:

  • To Cozumel Fiscal Pier, located downtown: 15usd (from 1 to 4 people)
  • To Playa Mia: 17usd (from 1 to 4 people)

From SSA International Pier:

  • To Cozumel Fiscal Pier, located downtown: 15usd (from 1 to 4 people)
  • To Playa Mia: 17usd (from 1 to 4 people)

From Punta Langosta Pier:

  • To Cozumel Fiscal Pier, located downtown: 10usd (from 1 to 4 people)
  • To Playa Mia: 22usd (from 1 to 4 people)

Every excursion has its particular timing, however, we guarantee that you will always have at least 45 minutes in order to be back on board your cruise. Remember that all cruise lines have their “all on board” call 30 minutes before their sailing.

Cozumel is a small island, so all rides are not longer than 15 or 20 minutes by taxi.

Please consider that in Cozumel and the Mayan Riviera the weather is distinctive of a rain forest / jungle area and it gets to rain some of the time, however, always looking for our customer’s safety and satisfaction we will consider every case particularly. If our experienced tour operators consider that the excursion is safely operable, all last minute cancelations will be subject to charges.

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